FAQs

We offer shipping to all EU countries where hemp extract and CBD oil is currently legal to purchase as a food supplement.

Free UK Shipping: We offer free shipping in the UK. This service is Royal Mail 48 Hour signed.

Expedited UK Shipping: This service is Royal Mail 24 Hour signed.

International Shipping: This service is Royal Mail International tracked and signed.

We dispatch all orders within 24 business hours. If you order before 2:00pm we aim to get your order out on the same day.

We are so confident in the quality of our product that we offer a 30 day 100% money back guarantee if you're not completely satisfied with your purchase.

Our primary source of CBD is from a production facility in Colorado USA that is operating in line with GMP (pharmaceutical standards). The production facility is supplied with plants from a local growers collective who all share in the positive philosophy of growing high quality pesticide free hemp. This unique approach means we can trace our CBD right back to the field it was grown in and know where the seeds used came from.

Once harvested, the hemp leaves and flowers are prepared for extraction of CBD and other cannabinoids using Cryogenic Ethanol Extraction.  Unlike Supercritical CO2 Extraction, this method ensures the full spectrum of the plants’ cannabinoids and essential oils are not damaged and are maintained in the botanical extraction.  A combination of short-path, wiped-film and fractional distillation follow to produce a low-THC distillate.

While this extraction method is more difficult than others, it produces a high quality and reliable CBD extract.  Unlike other methods, it doesn’t compromise the beneficial compounds of the plant.

Yes, we use an internationally recognised laboratory to do third party laboratory reports on every batch of CBD oil we produce, without exception.

Yes!  Just email us at labreports@therawbotanicsco.com tell us your order number and we can send you the 3rd party lab report that relates to the batch your order was dispatched from.

Our products are made with ingredients grown in nature. Sometimes these ingredients vary slightly from batch to batch. At The Raw Botanics Co. we do not use any additives, stabilisers or dyes to standardise the colour of our products.

Giving you a 100% natural CBD oil. 

If you experience any colour difference from product to product that is due to the natural variation in our hemp crops. We thoroughly test each batch to ensure that the amount of hemp extract stays consistent in each product, so you needn't worry if your oil looks different from last time. 

Don’t worry, there is no need to be alarmed if your oil is turning pink. We use coconut based MCT oil as the carrier oil for our hemp extract. MCT oil contains powerful anti-oxidants, such as polyphenols, which can turn pink when exposed to different levels of light and/ or oxygen.  It happens to coconut water and it happens to fresh coconut as well.
It is perfectly safe to use and causes to no change to the quality or effectiveness of the oil.

No. Unlike THC, (the psychoactive compound found in cannabis associated with getting "high") CBD does not contain the same psychoactive properties. 

That means you can safely use all of our products,  harnessing the benefits of CBD, while being in complete control. 

CBD, or cannabidiol, is one of a group of over 80 phyto-cannabinoid compounds that are found in the Hemp (Cannabis Sativa) plant.

CBD specifically comes from the flowers and leaves of the hemp plant. (Not to be confused with oil that comes from hemp seeds, which contain no cannabinoids.) 
CBD is a non-psychoactive compound - it doesn’t get you high – and in its pure form isn’t controlled.  For this reason, interest in the potential health benefits of the compound have increased, and CBD has become a part of many people’s health and wellness regime.

Tetrahydrocannabinol (THC) is one of the most well known cannabinoids identified in cannabis. THC is the principal psychoactive constituent of cannabis. This is the element of the cannabis plant that get's you "high" when ingested.

All our products are sold as food supplements only to help promote everyday wellbeing. They are not intended to diagnose, treat, cure or prevent any disease.  

Yes, CBD oil is legal in the EU as long as each container contains less than 1mg of THC. We use an internationally recognised laboratory to test every batch, to make sure all our products are compliant with EU law. 

We cannot dispense medical advice. As always, you should consult with your doctor prior to taking any new supplements or medications to ensure there are no conflicts in their effects on your system.